A manual GP referral and patient placement process was slow and hard to track. We replaced it with a Power Apps solution that cut referral processing time by 60%.
The challenge
The GP referral and patient placement process was manual. That made it slow, inconsistent, and hard to track. Referrals moved between people with no single view of status, and processing time suffered as a result.
The approach
We mapped the end-to-end referral journey with the people who run it, then built a Power Apps solution on the organisation's existing Microsoft estate. Referrals are now captured, routed and tracked in one place, with status visible to everyone who needs it. No new vendor, no heavy build.
Technology
The outcome
This engagement is presented anonymously to respect client confidentiality. The figure reflects the reduction in referral processing time measured after rollout.
A manual process worth digitising?
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